RETURN POLICY
They will have 5 (five) days from the date of purchase to request the exchange or return of their product, for which the following requirements must be met:
Present the original proof of purchase.
A valid official identification (INE, Passport, Professional Certificate, National Military Service Card, in the case of foreigners the current immigration document that corresponds).
The product to be exchanged and / or returned (must be in its original packaging, without it having been opened and without violating the packaging seals) must be in the same condition as at the time of purchase, that is, without showing any alteration or damage, include all its parts, accessories, manuals, warranties and their original packaging.
Only in the case of a change due to manufacturing faults, will it be accepted that the packaging is open and the product must be reviewed by technical personnel to verify that it is indeed a manufacturing fault.
NOTICE OF PRIVACY
PRIVACY STATEMENT
By completing the Contact Form and / or purchasing a product through this website, we will collect and process your personal information. Therefore, we provide you with the following information so that you are aware of how we are going to process your data and the rights you have to control it.
Who is responsible for the processing of Personal Information?
The data is recorded in a database owned by Rompeñaxu, with address at,.
What information do we collect and process?
The personal data that we collect for the purposes explained in this Statement are:
contact and billing information (such as first and last name, email, document number, tax identification, address)
We want you to know that you are under no obligation to provide us with detailed personal information, although the refusal to provide them or the inaccuracy of them will prevent us from providing the services or products offered on this site. The inaccuracy or falsity of the personal data that you provide could cause damage to your rights or interests, ours or third parties.
What do we do with Personal Information?
Your personal data detailed above is collected and processed for the following purposes:
purchase processing and billing
query management
advertising
The use of your data for any other purpose that is not compatible with those detailed, will be communicated to you before we proceed with its treatment.
How do we share Personal Information?
We promise not to sell, disseminate, transfer or otherwise distribute your personal data to third parties, except in the cases provided in this Privacy Statement.
In this sense, we inform you that the provider of this platform and technology of this website will act as the data controller and undertakes to treat them in accordance with this Privacy Statement. Between us and Mercado Libre, we will process your data to provide you with the services or products you purchase through the website.
Also, Personal Data may be transferred to third parties acting on our behalf to process it in accordance with the purposes for which it was originally collected or may be processed in another lawful way, such as provision of services (such as payments or logistics), evaluation of website utility, marketing, data management or technical assistance. These third parties have entered into a contract with us to exclusively use the personal data for the agreed purposes and not to sell or disclose your personal data to other third parties, except as required by law, permitted by us, or indicated in this Privacy Statement.
For how long are we going to store Personal Information?
We will only store your personal data for as long as necessary to fulfill the purpose for which it was collected or to comply with regulatory or legal requirements.
Once the period is over, the data will be deleted or anonymized in such a way that it cannot be individualized.
How can you exercise your rights to control your Personal Information?
The applicable regulations grant you certain rights over your Personal Information, such as: (i) information on the processing of your data; (ii) access to your collected data; (iii) the "anonymization", blocking or deletion of your data; (iv) the revocation of the consent that you previously granted us; (v) the correction of your data when it is incomplete, inaccurate or out of date and (vi) the portability of your personal data to another service or product provider.
You can make any query, claim and / or request regarding your Personal Information at hola@rompeíritumexicanos.com.
In certain cases, we will keep in our files your personal data that you have asked us to delete to fulfill the purposes described in this Privacy Statement or when there is a contractual, legal or regulatory duty to maintain your personal information. Once this purpose has been fulfilled or the contractual, legal or regulatory duty has been eliminated, we will proceed to delete your personal data.
Exercise the right over your data
Changes to the Privacy Statement
If we make changes to the way we process your personal data, you will be notified in advance through an individual notification through our usual communication channels (e.g. by email), as well as through our web pages or applications (through banners, pop-ups or other notification mechanisms).
Cookies and Other Technologies
You expressly acknowledge and agree that Rommex may use a behavior tracking system through the use of "cookies", "web beacons" and / or other similar tracking technologies.
These technologies are used in order to know the interests and behavior of those who visit or are users of our website and, in this way, give them a better service or provide them with related information. We also use the information obtained through cookies to analyze the pages browsed by the visitor or user, the searches carried out, improve our commercial and promotional initiatives, display advertising or promotions, banners of interest, news about Rommex, improve our content offer and articles, personalize said content, presentation and services, as well as promote and enforce the rules and security of the site; We also use them so that the user does not have to enter their password so frequently during a browsing session, also to count and corroborate registrations, user activity and other concepts for commercial agreements, always with the objective of installing the cookies, the benefit of the user who receives them, and which will not be used for purposes other than Rompeñaxu. We also store cookies to be able to offer a more interactive experience on the site, based on user actions.
Your personal data obtained through these technologies will not be transferred to third parties in a way other than those described in this Privacy Statement.
Additionally, you can find "cookies" or other similar systems installed by third parties on certain pages of our Websites or used by advertisers other than Rompeñaxu. This Privacy Statement covers the use of "cookies" by Rompeñaxu and does not include the use of "cookies" installed by third parties.
You should know that the installation, permanence and existence of cookies on your computer or device depends on your exclusive will and they can be eliminated when you wish. To know how to remove Cookies from the system, it is necessary to review the Help section of the browser.
In this sense, you can at any time delete stored cookies, configure the browser to request approval before storing cookies or directly prevent cookies from being stored. This procedure is done differently in different browsers and it is necessary to do it in each browser you use. Below we put at your disposal the different procedures to handle this configuration in the most used browsers:
From Internet Explorer (on Windows)
https://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies
Microsoft Edge
https://support.microsoft.com/es-ar/help/4027947/microsoft-edge-delete-cookies
Firefox
https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Google Chrome
https://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
Opera
https://help.opera.com/Windows/11.50/es-ES/cookies.html
Safari (on Mac)
https://www.apple.com/legal/privacy/es/cookies/
If you disable cookies, you must bear in mind that you may not be able to use and enjoy all the functionalities that Rompeñaxu offers.